Who are United Airlines's decision-makers?
United Airlines's executive buying map starts with Scott Kirby and runs through finance, operations, commercial, technology, legal, procurement, and business-unit owners.
- CEO
- Scott Kirby
- Key exec
- Brett Hart
- Founded
- 1926
- Employees
- Approximately 108,000
- HQ
- Chicago, Illinois
- Status
- NASDAQ: UAL
- Scott KirbyChief Executive OfficerCEO since 2020Leads United Next fleet, network, and premium growth strategy.
- Brett HartPresidentPresident since 2020Senior executive across strategy, legal, government affairs, and operations coordination.
- Mike LeskinenExecutive Vice President and Chief Financial OfficerCFO since 2023Leads finance, treasury, and fleet capital planning.
- Toby EnqvistExecutive Vice President and Chief Customer OfficerSenior executiveOwns airport, customer, and operational experience work.
Who leads United Airlines?
Scott Kirby (Chief Executive Officer), Brett Hart (President), Mike Leskinen (Executive Vice President and Chief Financial Officer), Toby Enqvist (Executive Vice President and Chief Customer Officer) are the most visible executive leaders for the account. The practical buying path depends on whether the problem is commercial, operational, digital, finance-led, customer-facing, or infrastructure-heavy.
Who actually makes buying decisions at United Airlines?
Large purchases usually involve an executive sponsor, a business owner, procurement, finance, security, legal, IT or architecture, data/privacy, and the operational team that must implement the solution. Field operations, commercial teams, revenue management, customer experience, and enterprise technology can each own budgets depending on the use case.
How is United Airlines organized as it scales?
United Airlines combines corporate functions at Chicago, Illinois with distributed operating hubs, regional offices, frontline sites, and digital teams. Sellers should map budget ownership by business unit and operational geography, then build a case that survives both local operator review and central enterprise governance.
As of June 2026.Sources:United investor relationsUnited Airlines governance or leadership
United Airlines — frequently asked questions
