Who are Norfolk Southern's decision-makers?
Norfolk Southern's executive buying map starts with Mark George and runs through finance, operations, commercial, technology, legal, procurement, and business-unit owners.
- CEO
- Mark George
- Key exec
- John Orr
- Founded
- 1982
- Employees
- Approximately 20,000
- HQ
- Atlanta, Georgia
- Status
- NYSE: NSC
- Mark GeorgePresident and Chief Executive OfficerCEO since 2024Former CFO leading operational recovery and shareholder value work.
- John OrrExecutive Vice President and Chief Operating OfficerCOO since 2024Leads operating plan, service, and network execution.
- Jason ZampiExecutive Vice President and Chief Financial OfficerCFO since 2024Owns finance, accounting, and capital allocation.
- Ed ElkinsExecutive Vice President and Chief Marketing OfficerSenior commercial leaderOwns customer segments and growth.
Who leads Norfolk Southern?
Mark George (President and Chief Executive Officer), John Orr (Executive Vice President and Chief Operating Officer), Jason Zampi (Executive Vice President and Chief Financial Officer), Ed Elkins (Executive Vice President and Chief Marketing Officer) are the most visible executive leaders for the account. The practical buying path depends on whether the problem is commercial, operational, digital, finance-led, customer-facing, or infrastructure-heavy.
Who actually makes buying decisions at Norfolk Southern?
Large purchases usually involve an executive sponsor, a business owner, procurement, finance, security, legal, IT or architecture, data/privacy, and the operational team that must implement the solution. Field operations, commercial teams, revenue management, customer experience, and enterprise technology can each own budgets depending on the use case.
How is Norfolk Southern organized as it scales?
Norfolk Southern combines corporate functions at Atlanta, Georgia with distributed operating hubs, regional offices, frontline sites, and digital teams. Sellers should map budget ownership by business unit and operational geography, then build a case that survives both local operator review and central enterprise governance.
As of June 2026.Sources:Norfolk Southern financial reportsNorfolk Southern governance or leadership
Norfolk Southern — frequently asked questions
