Who are Decagon's decision-makers?

Jesse Zhang (CEO) studied Computer Science at Harvard, worked at Citadel Securities and Google, and then built Lowkey — a social gaming clip-sharing app for gamers — which Niantic (the company behind Pokémon Go) acquired in 2021. After the acquisition, Zhang identified a gap in enterprise customer support — a category dominated by legacy ticketing systems with no agentic-AI native layer — and recruited Ashwin Sreenivas to co-found Decagon. Zhang owns go-to-market, fundraising, and corporate strategy at the company.

Ashwin Sreenivas (President, also titled CTO in some sources) earned both undergraduate and graduate Computer Science degrees from Stanford University. He previously worked as a deployment strategist at Palantir, then founded Helia, an AI video startup focused on real-time computer vision, which Scale AI acquired in 2020. Sreenivas leads product and engineering strategy at Decagon, including the company's shift to proprietary fine-tuned models and the architecture of Agent Operating Procedures.

The two co-founders met at an Andreessen Horowitz retreat in Utah in 2023, where they aligned on the thesis that enterprise customer support was one of the last major software categories to be fundamentally disrupted by agentic AI. From that conversation, they incorporated Decagon within weeks and began signing early enterprise customers before publicly emerging from stealth in July 2024.

As a 434-person company with a founder-led culture, Decagon's internal buying decisions are still relatively centralized. For most enterprise software, infrastructure, and AI tooling purchases, the buying committee typically consists of Jesse Zhang (CEO, owns overall strategy and budget), Ashwin Sreenivas (President, owns engineering, product, and AI infrastructure decisions), and a small group of senior engineering and operations leaders whose roles have not been publicly named.

For go-to-market tooling — CRM, sales engagement, revenue operations, marketing automation — Zhang as CEO and any VP of Sales or Revenue Operations (role not publicly disclosed) are the key stakeholders. For infrastructure, cloud, data, and AI tooling, Sreenivas and senior engineering leadership control the decision. The company's rapid hiring trajectory suggests that new functional leads (VP Engineering, CFO, CRO) may be onboarding in 2026, potentially expanding the buying committee.

The most effective path into Decagon is through warm introductions via the investor network. Accel, a16z, Coatue, Index Ventures, Bain Capital Ventures, Forerunner, and Ribbit Capital each maintain active portfolio engagement programs. Vendors already serving portfolio companies of these funds have structural warm-intro advantages. The verified email format is first-name@decagon.ai (e.g., jesse@decagon.ai).

Decagon is structured as a high-velocity, founder-led company with engineering at the center of the culture. The company ships AI model updates on a weekly or daily cadence, indicating a flat, autonomous engineering culture more typical of a late-stage startup than a public company. The March 2026 employee tender offer — covering more than 300 employees — suggests substantive non-exec headcount across engineering, customer success, and go-to-market.

Decagon has offices in San Francisco (HQ, relocating to 69,000 sq ft at 680 Folsom St. in SoMa), New York City (opened July 2025), and London (opened November 2025). The geographic expansion implies functional teams across multiple time zones, with San Francisco remaining the largest hub for engineering, product, and executive leadership. The company does not appear to have publicly named a CFO, CMO, or CRO as of June 2026 — those functions likely report to the founders directly or are being built out in the current growth phase.