What is Freshworks?
Customer and employee service software suite with Freddy AI automation.
- Category
- Customer service and IT service management software
- Headquarters
- San Mateo, CA
- Founded
- 2010
- Employees
- Approximately 4,500 before 2026 restructuring
- Revenue
- $838.8M FY2025 revenue; Q1 2026 revenue $228.6M
- Status
- Public company (Nasdaq: FRSH)
What is Freshworks?
Freshworks is a customer service and it service management software company with $838.8M FY2025 revenue; Q1 2026 revenue $228.6M. Its current status is Public company (Nasdaq: FRSH).
Freshworks is a customer service and it service management software company headquartered in San Mateo, CA. Freshworks sells customer support, IT service management, sales CRM, marketing automation, and AI agents for businesses that want faster deployment than heavyweight enterprise suites. As of June 2026, the most useful scale markers are $838.8M FY2025 revenue; Q1 2026 revenue $228.6M, Approximately 4,500 before 2026 restructuring employees, and status as Public company (Nasdaq: FRSH).
Its product surface includes Freshdesk, Freshservice, Freshsales, Freshmarketer, Freshchat, and the buyer is usually a functional operating team rather than a single software administrator. Nearly 75,000 companies cited by investor materials. For sellers, the account should be mapped by workflow: product owners, finance, security, procurement, IT, and the executive sponsor will care about different parts of the platform and business case.
What does Freshworks offer?
Freshworks's main offerings include Freshdesk, Freshservice, Freshsales, Freshmarketer, Freshchat, Freddy AI.
- Freshdesk· Core
- Freshservice· Core
- Freshsales· Adjacent
- Freshmarketer· Adjacent
- Freshchat· Adjacent
- Freddy AI· Adjacent
- Customer Service Suite· Adjacent
How does Freshworks make money?
Freshworks monetizes through subscription software priced by agents, users, modules, automation, AI usage, support tier, and enterprise governance.
Freshworks makes money from subscription software priced by agents, users, modules, automation, AI usage, support tier, and enterprise governance. Growth is driven by new customers, expansion into more modules, usage or seat growth, retention, and the company's ability to prove measurable workflow ROI.
Freshdesk publishes Free, Growth around $15/agent/month billed annually, Pro around $49, and Enterprise around $79; other Freshworks products have separate published tiers and enterprise quotes. Public pricing, where available, is only the entry point; larger customers usually negotiate around volume, service levels, implementation, security, data, and renewal terms.
For sales teams, that means discovery should connect to a revenue or cost line the company already manages: attach rate, workflow automation, compliance risk, support burden, cloud cost, data quality, productivity, or customer retention.
Who leads Freshworks?
Freshworks is led by Dennis Woodside, with finance, product, technology, and operating leaders supporting the company.
- Dennis WoodsideChief Executive Officer and PresidentCEO since 2024Leads Freshworks through AI and profitability-focused restructuring.
- Girish MathruboothamFounder and Executive ChairmanFounder since 2010Founder and product-market voice for the Freshworks suite.
- Tyler SloatChief Financial OfficerCFO since 2024Owns finance, investor relations, and operating discipline.
- Murali SwaminathanChief Technology OfficerTechnology executiveLeads engineering and product technology execution.
How do you contact Freshworks's leadership?
Freshworks publishes official routing contacts; personal executive emails are not treated as verified unless published by the company.
Official routing: ir@freshworks.com; personal executive format not verifiedHow much funding has Freshworks raised?
Freshworks's current capital status is Public company; IPO in 2021; latest valuation/status is Public market capitalization varies.
Freshworks's capital history is best understood through public-market or acquisition events rather than a current private venture-round ladder. The current status is Public company (Nasdaq: FRSH); the latest scale marker is $838.8M FY2025 revenue; Q1 2026 revenue $228.6M; and the valuation/status signal is Public market capitalization varies.
Major capital milestones include: 2021 IPO (Freshworks becomes public after venture backing from Accel, Sequoia, CapitalG, and others.) 2025 FY2025 results ($838.8 million annual revenue and first full-year non-GAAP profitability mark current public scale.) 2026 Q1 2026 update ($228.6 million Q1 revenue and restructuring shape the latest operating signal.) This profile does not invent private valuations where the relevant current signal is public trading, a completed take-private, or a strategic acquisition.
For sellers, funding status is a procurement signal. Public or newly private software companies can have meaningful budgets, but larger purchases still require a sponsor, security review, procurement process, finance approval, and a business case tied to an active operating priority.
How did Freshworks get here?
Freshworks's path runs through founding, platform expansion, public-market or transaction milestones, and current operating scale.
- 2010FoundedGirish Mathrubootham and Shan Krishnasamy found Freshdesk, later Freshworks.
- 2017Freshworks rebrandThe company expands from support into a broader SaaS suite.
- 2021IPOFreshworks lists publicly on Nasdaq under FRSH.
- 2024CEO transitionDennis Woodside becomes CEO; Girish Mathrubootham becomes Executive Chairman.
- 2025FY2025 scaleFreshworks reports $838.8 million in annual revenue.
- 2026AI restructuringFreshworks announces Q1 2026 results and a restructuring to focus more on AI and employee experience.
Who are Freshworks's competitors?
Freshworks competes with focused category vendors, suite incumbents, and workflow platforms that overlap with its buyer surface.
- ZendeskCustomer service platform with larger support-enterprise footprint.
- SalesforceEnterprise CRM and service cloud incumbent with deeper platform ecosystem.
- ServiceNowITSM and enterprise workflow platform competing strongly with Freshservice.
- HubSpotCRM, service, and marketing platform with SMB and mid-market breadth.
- ZohoBroad lower-cost business software suite with CRM, service, and collaboration apps.
- IntercomAI customer service and messaging platform with strong support automation.
Freshworks — frequently asked questions
