What is Dialpad?
AI-native contact center, sales, voice, meetings, and messaging platform.
- Category
- AI communications platform
- Headquarters
- San Ramon, CA
- Founded
- 2011
- Employees
- 1,000+ reported
- Total funding
- About $476M disclosed
- Valuation
- $2.2B valuation from 2021 Series F
What is Dialpad?
Dialpad is a ai communications platform company. Dialpad publicly announced a $170 million Series F at a $2.2 billion valuation and later shared a $300 million ARR milestone through executive communications.
Dialpad provides an AI-powered business communications platform spanning contact center, sales dialer, phone, messaging, meetings, transcription, and agent-assist workflows. Its public product surface includes Dialpad Connect, Dialpad Support, Dialpad Sell, Dialpad AI Agents, AI transcription and summaries, and related services for support, sales, recruiting, and IT teams.
Dialpad publicly announced a $170 million Series F at a $2.2 billion valuation and later shared a $300 million ARR milestone through executive communications. As of June 2026, the safest read is a late-stage private communications SaaS company repositioning around agentic AI and customer experience. Revenue, usage, and customer numbers are described only where the company or public filings disclose them; otherwise this profile uses public scale signals rather than invented private figures.
What does Dialpad offer?
Dialpad offers Dialpad Connect, Dialpad Support, Dialpad Sell, Dialpad AI Agents and adjacent workflow products.
- Dialpad Connect· Unified communications
- Dialpad Support· Contact center
- Dialpad Sell· Sales engagement
- Dialpad AI Agents· AI agents
- AI transcription and summaries· AI
- Messaging and meetings· Collaboration
- App marketplace integrations· Integrations
How does Dialpad make money?
Dialpad sells SaaS subscriptions by user, product, AI-agent usage, and enterprise contract scope.
Dialpad sells SaaS subscriptions by user, product, AI-agent usage, and enterprise contract scope. Public pricing signal: Dialpad Connect public pricing has been listed around $15/user/month annually for Standard and $25/user/month annually for Pro, while AI contact center and AI Agent products use product-specific or conversation-based pricing. The important commercial driver is seat expansion, contact-center attach, AI usage, enterprise consolidation, and channel partnerships.
Dialpad's unit economics depend on gross retention, net expansion, AI usage cost, carrier/telephony cost, support cost, and enterprise sales efficiency. For sellers, this means the strongest pitch ties to measurable savings, growth, compliance, reliability, or revenue enablement rather than generic productivity claims.
Who leads Dialpad?
Dialpad is led by Craig Walker, with a leadership team spanning AI product, telephony infrastructure, enterprise sales, finance, and customer operations.
- Craig WalkerFounder & CEOFounder, since 2011Serial communications founder; previously co-founded GrandCentral.
- Brian PetersonCo-founderCo-founder, since 2011Product and company-building leader from the founding team.
- John RectorCo-founderCo-founder, since 2011Founding technical leader.
- Mike KoureyCFOExecutive leaderFinance leader relevant to late-stage operating discipline.
How do you contact Dialpad's leadership?
Dialpad does not publish verified personal executive email addresses in its official materials. Use the public contact path below, or a verified relationship-based introduction, rather than presenting guessed personal addresses as verified.
Contact page; personal executive format not verifiedHow much funding has Dialpad raised?
Dialpad's capital history is About $476M disclosed; latest status: $2.2B valuation from 2021 Series F.
2011-2013: Seed and early rounds (Early capital backed the Switch/Dialpad cloud communications thesis.) 2015: Growth round - about $35M (Capital supported cloud phone-system expansion.) 2018: Series D - about $50M (Funding expanded product and go-to-market.) 2020: Series E - about $100M; unicorn valuation reported (Dialpad crossed the $1B valuation threshold.) Dec 2021: Series F - $170M; $2.2B valuation (ICONIQ Capital led with GV, T-Mobile Ventures, OMERS, and others participating.)
The last priced round supports a late-stage private SaaS valuation, while later ARR signals show operating scale rather than a newly priced valuation. This profile treats undisclosed valuations, undisclosed round sizes, and public-company market values conservatively, using only public figures or clearly labeled capital-history views.
How did Dialpad get here?
Dialpad's path runs from founding through product expansion, major financing, and its current $2.2b valuation from 2021 series f status.
- 2011FoundedCloud communications company founded by Craig Walker and team.
- 2018Series DDialpad raises about $50M.
- 2020Series EDialpad reaches unicorn status.
- Dec 2021Series FRaises $170M at $2.2B valuation.
- 2024$300M ARR milestone reportedExecutive public post says Dialpad surpassed $300M ARR.
- 2026Agentic AI positioningDialpad markets an AI-native communications and contact-center platform.
Who are Dialpad's competitors?
Dialpad competes with category incumbents and newer specialists that attack the same buyer budget from different product angles.
Dialpad — frequently asked questions
