What is BigPanda?
Agentic ITOps platform for incident intelligence and automation.
- Category
- AIOps / ITOps
- Headquarters
- Redwood City / San Francisco Bay Area, CA
- Founded
- 2012
- Employees
- 300+ public third-party signal; exact current headcount not disclosed
- Total funding
- About $317M-$340M reported
- Status
- Private; last disclosed valuation $1.2B
What is BigPanda?
BigPanda is an agentic ITOps platform for incident intelligence and automation.
BigPanda sells an agentic ITOps platform that uses AI to prevent, detect, triage, and respond to IT incidents. Its products correlate IT alerts, add context, automate incident workflows, and support major incident management and change governance.
Public customer references include large enterprises such as Intel, Cisco, United, Abbott, Marriott, and Expedia. The latest primary funding disclosure is the 2022 $190M financing at a $1.2B valuation; newer private revenue and valuation estimates are not treated as verified.
What does BigPanda offer?
BigPanda offers the product areas and capabilities below.
- AIOps event correlation· Incident intelligence
- AI Incident Assistant· Agentic ITOps
- AI Detection & Response· Automation
- Incident triage· Operations
- Change risk intelligence· Change governance
- Analytics and reporting· IT operations
- Professional services· Services
How does BigPanda make money?
BigPanda's business model is based on enterprise or commercial offerings; public pricing is included only where disclosed.
BigPanda sells enterprise subscriptions using value-based pricing and a universal credit system. Its pricing page says tiered credit plans start at 20,000 credits with one- to three-year commitments and customized quotes.
Growth is driven by large ITOps teams that need to reduce alert noise, automate triage, and connect observability, ITSM, and incident response. Expansion usually follows integrations into monitoring tools, ticketing systems, incident processes, and executive reliability metrics.
Who leads BigPanda?
BigPanda is led by the public executives and founders listed below.
- Assaf ResnickCo-founder & CEOFounder, since 2012Former Sequoia Capital Israel principal and BigPanda founder.
- Elik EizenbergCo-founder / product and technology leaderFounder, since 2012Co-founder tied to product and technical strategy.
- Ed TangCFO & COOCFO since 2023Finance and operations executive previously at Pindrop and Lever.
- Caitlin DavisChief People OfficerExecutive teamPeople leader for scaling the organization.
- Jason WalkerChief Customer OfficerExecutive teamCustomer success and value realization leader.
How do you contact BigPanda's leadership?
Use BigPanda's official published aliases or contact forms; unverified personal emails are not listed as verified.
Use pricing/contact forms; personal executive format not verifiedHow much funding has BigPanda raised?
BigPanda's public capital history is summarized from disclosed rounds, public filings, or acquisition records.
BigPanda announced $7M in early funding in 2014 and later raised Series B and Series C capital from investors including Sequoia, Mayfield, Battery, and Insight Partners. Its major disclosed late-stage financing was $190M in 2022 led by Advent International and Insight Partners.
The 2022 round valued BigPanda at $1.2B and brought reported total funding to about $317M according to contemporaneous coverage. Some databases report higher totals, so this profile uses the company announcement plus caveat rather than inventing a complete cap table.
How did BigPanda get here?
BigPanda's path is defined by the public milestones below.
- 2012FoundedAssaf Resnick and Elik Eizenberg founded BigPanda.
- 2014Early fundingBigPanda announced $7M in funding.
- 2017Series CBigPanda raised $50M to expand AIOps adoption.
- 2022Unicorn roundBigPanda raised $190M at a $1.2B valuation.
- 2024CRO appointedTom Melzl joined as chief revenue officer.
- 2025-2026Agentic ITOps positioningBigPanda re-positioned around agentic AI for IT operations.
Who are BigPanda's competitors?
BigPanda competes with the companies listed below depending on buyer segment and use case.
- PagerDutyIncident response and digital operations platform with public-company scale.
- MoogsoftAIOps event correlation competitor now part of Dell ecosystem history.
- ServiceNowEnterprise ITSM and operations workflow platform.
- SplunkObservability and security analytics platform, now part of Cisco.
- DynatraceObservability and AIOps platform with broader application performance focus.
BigPanda — frequently asked questions
